Shipping and Returns

Shipping 
Your pillow will be shipped within 1-2 business days of purchase via Australian Post and take 2-4 business days to arrive. International orders on average take 14 days to arrive. 
Your huipil will be locally couriered from the regional town in Guatemala to my shipping agent who will then process it and ship via DHL. The courier may take up to a week to deliver it, DHL takes 2-5 business days. 

Customs and Duties
Any customs charges or import duty on international orders are the buyers responsibility. These fees are not included or covered by Lamour Artisans. Please contact your local customs office for more information on these charges.

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Pillow Returns
We love the pillows we've created. If you don't, just send it back within 30 days for a full refund. It's as simple as that, no questions asked. We want you and your beautiful home to be happy! Upon request we will send you a return shipping label. 
* To be eligible for a return, your item must be in the same condition that you received it.

Huipiles
Huipiles purchased from the Vendor Portal are not returnable. These vintage pieces are shipped straight from Mayan vendors at the Chichicastenango markets to you via DHL. 

Refunds 
Once your pillow return is received and inspected your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Return Shipping
To make a return call  +61 491 732 617 or email willow@lamourartisans.com for instructions and return address. Returns can take up to 2 days (including weekends and public holidays) to be received and processed.