Shipping and Returns

Shipping 
Your product will be shipped within 2-3 business days of purchase via USPS or Australian Post (depending on warehouse location) and take 2-4 business days to arrive. International orders will take about 14 - 21 days to arrive. 

Customs and Duties
Any customs charges or import duty on international orders are the buyers responsibility. These fees are not included or covered by Lamour Artisans. Please contact your local customs office for more information on these charges.

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Returns
We accept returns within 14 days of receipt as long as the product is unused and returned in the same condition it was sent. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping

To make a return email willow@lamourartisans.com for instructions and address.
Returns can take up to 5 days (including weekends and public holidays) to be received and processed.  

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.