Shipping and Returns

Shipping 

Huipiles

Every huipil is shipped directly from Guatemala, where it's sourced from artisans and villages throughout the region. Please allow:

• 7–12 days to the USA
• 10–20 days to other countries

Why it takes this long: these aren't mass-produced items sitting in a warehouse. Each huipil is locally couriered from its regional town to my shipping agent in Guatemala, which can take up to a week. From there it's processed and shipped via DHL, which takes a further 2–5 business days. It's a slower path than a standard warehouse dispatch, but it's part of what makes each piece genuinely handmade and one-of-a-kind rather than off a shelf.

Once your huipil is handed to DHL, you'll receive a tracking number by email.

If you don't see your shipping region at checkout, reach out via the contact page and we'll arrange a rate adjusted to your location.

Any customs duties or import taxes charged by your country are the customer's responsibility.

Pillows

Pillows are shipped from Australia via Australia Post, separately from huipiles.

• Dispatched within 1–2 business days of purchase
• 2–4 business days within Australia
• ~14 days on average for international orders

 

RETURNS

Huipiles

Returns are accepted for undisclosed damage or obvious stains. Returns or exchanges are not accepted for issues relating to size, fit, weight, or colour variation.

Because huipiles are sourced from small artisan communities across rural Guatemala and shipped through a limited courier network, we're unable to offer returns for sizing, fit, or personal preference. This is why detailed measurements are provided in every listing — please review them closely before purchasing.

These are vintage textiles, so some loose threads or gentle fabric softening are part of their history, not defects. However, if an item arrives with significant, undisclosed damage or a major stain not mentioned in the listing, we'll honour a return.

To request a return for damage:

1. Contact us within 3 days of delivery with your order number and clear, well-lit photos of the damage or stain.
2. If approved, we'll send a prepaid return shipping label.
3. Items must be shipped back in their original, unwashed, and unworn condition.

Pillows

If your pillow isn't the right fit for your home, you're welcome to return it within 30 days for a full refund.

• To be eligible for a return, your item must be in the same condition you received it in.
• Upon request, we'll send you a return shipping label.

 

Return Shipping
To make a return call  +61 491 732 617 or email willow@lamourartisans.com for instructions and return address. Returns can take up to 3 days to be received and processed.